500 ph · Legal
At 500 ph, your privacy is a priority we take seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use and protect that information, and what rights you have as a player based in the Philippines. By registering an account or continuing to use 500ph.net, you agree to the practices described in this policy. We encourage you to read this page carefully so you understand exactly how your data is handled. If you have any questions after reading, our support team is available around the clock to assist you.
Last updated: 2025. This policy applies to all players accessing 500 ph from the Philippines.
What We Collect & Why
When you register an account on 500 ph, we collect the personal details you submit during the sign-up process, including your full name, date of birth, email address, and contact number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with our obligations under applicable Philippine regulations. We may also collect additional documents during account verification, such as a government-issued ID, to confirm your identity and place of residence. All personal information you provide is stored securely and accessed only by authorised personnel for legitimate operational purposes. You are responsible for ensuring that the information you submit is accurate and up to date, and you may contact our support team at any time to request corrections. We do not use your personal information for any purpose beyond what is described in this Privacy Policy without your explicit consent.
As you use the 500 ph platform, we automatically collect certain technical and behavioural data to help us operate and improve our services. This includes your IP address, device type, browser version, operating system, session duration, pages visited, and game activity logs. We use this data to monitor platform performance, detect unusual or potentially fraudulent activity, and ensure a stable and secure experience for all players. Usage data also helps us understand how Filipino players interact with our games and features, allowing us to make informed improvements to the platform. This information is processed in aggregate where possible and is not used to build individual profiles for advertising purposes. Retention of usage data is limited to the period necessary for operational and compliance purposes, after which it is securely deleted or anonymised.
When you make a deposit or request a withdrawal on 500 ph, we collect the transaction details necessary to process your payment, including the payment method used, transaction amount in Philippine pesos, and timestamps. We do not store full card numbers or sensitive banking credentials on our servers; payment processing is handled through secure third-party payment providers who operate under their own data protection standards. Transaction records are retained for the period required by applicable financial regulations and may be reviewed by our compliance team in the event of a dispute or investigation. All financial data is transmitted using industry-standard encryption to protect it from unauthorised interception. If you have questions about a specific transaction or the data associated with it, you may contact our support team for clarification. We will never share your payment information with third parties for marketing or commercial purposes.
500 ph uses cookies and similar tracking technologies to enhance your experience on our platform and to ensure that certain features function correctly across sessions. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the site. We also use functional cookies to remember your preferences, such as language settings and session state, so you do not need to re-enter information each time you visit. Analytics cookies help us understand aggregate usage patterns and identify areas where the platform can be improved; these do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit the functionality available to you. By continuing to use 500ph.net, you consent to our use of cookies as described in this section. We do not use cookies to serve third-party advertising or to track your activity across other websites.
Your Control
You have the right to request a copy of the personal data that 500 ph holds about you at any time. To make an access request, please contact our support team with your registered account details and a description of the information you are seeking. We will respond to verified access requests within a reasonable timeframe in accordance with applicable data protection standards. Access requests are free of charge for standard requests, though we reserve the right to apply a reasonable fee for repetitive or excessive requests. We may need to verify your identity before releasing any personal data to ensure that information is not disclosed to unauthorised parties.
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly through your account settings, or contact our support team for assistance with information that cannot be changed through the platform interface. We will process correction requests promptly and confirm once the update has been made. Keeping your information accurate is important for account security and for ensuring that your transactions are processed correctly. Please note that some corrections may require identity verification before they can be applied.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no other legal basis applies. Please be aware that certain data must be retained for regulatory and compliance reasons even after an account is closed, and deletion requests cannot override these legal obligations. To submit a deletion request, contact our support team with your account details and the specific data you wish to have removed. We will assess your request and inform you of the outcome, including any data that must be retained and the reason for retention. Deletion of your account does not automatically result in the deletion of all associated data where retention is legally required.
500 ph employs a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and our servers are protected by firewalls and access controls. We conduct regular security reviews and work with qualified professionals to identify and address potential vulnerabilities. Access to personal data within our organisation is restricted to staff who require it to perform their duties, and all personnel handling personal data are subject to confidentiality obligations. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable regulations.
Third Parties & Updates
500 ph does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure providers, but only to the extent necessary for them to perform their services and subject to strict confidentiality agreements. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies where we are legally required to do so or where we have a legitimate obligation to report suspicious activity. In the event that 500 ph undergoes a business restructuring or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change. All third-party service providers we work with are required to handle your data in accordance with applicable data protection standards and are not permitted to use it for their own purposes.
We retain your personal data for as long as your account is active and for a period thereafter as required by applicable laws and regulations governing online gaming operations in the Philippines. Transaction records and identity verification documents are typically retained for a minimum period to satisfy anti-money laundering and financial compliance requirements. Once the applicable retention period has expired and there is no longer a legal basis for retaining your data, we will securely delete or anonymise it. If you close your account, we will begin the process of reviewing your data for deletion in accordance with our retention schedule, subject to any outstanding legal or regulatory obligations. You may contact our support team at any time to enquire about the specific retention periods that apply to your account data.
500 ph reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, the updated policy will be published on this page with a revised effective date, and we will make reasonable efforts to notify registered players of material changes through the platform or via their registered contact details. Your continued use of 500ph.net after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we handle your personal data. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to discuss your account. This Privacy Policy is governed by the laws applicable to online gaming operations serving the Philippines market.
Questions or Concerns?
If you have any questions about this Privacy Policy or how 500 ph handles your personal data, our support team is available 24/7 to assist you. You can also visit our FAQ page for quick answers to common questions, or log in to your account to review and update your personal information directly.